Secure Sockets Layering (SSL)

We employ Secure Socket Layering (SSL) to encrypt your personal information (e.g., credit card numbers) before it is transmitted over the Internet. SSL technology is recognized as an industry standard for secure online transactions. As a result, ordering online through the Website is as secure as providing your information via phone.

Consumer Protection

Under U.S. federal law, you are protected against unauthorized use of your credit card. If your credit card or its number is stolen, your maximum liability is limited to $50, regardless of the amount charged.

Our Promise to You

At Volonté Chic Collection, your satisfaction is our highest priority. Here are some things you should know to ensure a seamless and luxurious experience:

Footwear and Bags

All of our footwear and bags are fully covered under our 7 day no-questions-asked policy. If you’re not completely satisfied with your purchase, you may return or exchange it within 7 days of delivery for a full refund—with free return shipping. Love it or return it.

Handmade-to-Order Products

Due to the exclusive nature of our limited-edition handmade-to-order apparel items, returns or exchanges are only accepted during the 7-day window if your product arrives defective or damaged.

Sizing Assurance

We've taken the time to master our sizing instructions to help ensure the best possible fit. That said, like many things in life, it's not always perfect—especially in rare or uniquely shaped cases.

Exchanges & Replacements

Exchanges are accepted within our 7-day guarantee period and must strictly adhere to our eligibility policy. In the rare event that you’ve followed our sizing instructions precisely and still experience issues with your apparel, we will do our best to provide you with a replacement. However, once the allotted number of units has been sold, we are unable to offer exchanges in order to preserve the integrity of our limited-edition-only policy. In such cases, we may offer you store credit of up to 60% toward an available replacement item.

Eligibility Requirements

• Condition: Items must be lightly worn, undamaged, and returned in or with their original packaging.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
• Final Sale Items: Sale and customized items are non-returnable and non-exchangeable unless they arrive damaged or defective.

Return & Exchange Process

• Initiate a Return or Exchange: Contact our customer service team within 7 days of delivery to request a authorization.
• Free Return Shipping: Once authorized, we will provide you with a prepaid shipping label.
• Refund Timeline: Refunds are processed within 7 business days of receiving and inspecting your returned item.

Our pre-order system is not available to the public—it is an exclusive privilege reserved only for Signature 7 Members.

Exclusive Access:

Pre-orders are offered exclusively to Signature 7 members, our most dedicated and style-forward clientele. Only the first seven (7) customers of each coveted drop are granted this honor. "There’s no other way to join." Once the seven spots are claimed, the doors close until the next pre-order period.

Why Pre-Order?

Every pair of Xtreme Kulture Footwear is handcrafted in Italy and released in strictly limited quantities— 1,000 units per style. Pre-ordering secures your pair before it becomes available to the public.

How It Works

1. Eligible Signature 7 members will see a “Pre-Order” option on select product from your dashboard. Simply choose your size and complete your purchase to reserve your unit.
   
2. Pre-orders are charged in full at checkout to confirm your allocation. Due to the exclusivity of our items, we are unable to hold inventory without payment.
   
3. All pre-order items are handmade-to-order in Le Marche, Italy. Please allow 15–20 business days for production and quality control. You’ll receive updates throughout each phase—from crafting to shipment.
   
4. Once complete, your order will be delivered via UPS or FedEx with full tracking. Delivery takes 1–8 business days, depending on your location. Standard shipping is free in the U.S.

Pre-Order Cancellations

Because each item is hand-crafted specifically for you, pre-orders are non-cancellable and non-refundable once production begins. If you need to adjust sizing or shipping details within 24 hours of placing your order, please email us at support@volontechic.com.

Please Note:

• Pre-order access is exclusive to Signature 7 members.
• Once sold out, items will not be restocked.
• Slight variations in materials may occur due to artisanal production.
• By placing a pre-order, you agree to the terms outlined in this policy.

Luxury is not mass-produced.

Your pre-order is more than a purchase—it’s a commitment to craftsmanship, rarity, and refinement.

Processing Times

Orders placed before 4:00 PM Central Standard Time (CST) will be processed on the same business day. Orders submitted after this time will be processed on the next available business day.

Crafted with Care

💌 Orders are expertly processed and meticulously handcrafted within 6–14 business days (excluding weekends and holidays).

Delivery Time

• Delivery time is usually 1-6 business days in the U.S. excluding weekends and holidays and 5 -10 business days worldwide.
• Pre-orders ship based on the estimated drop date, in the order they were received.

In the rare event of a manufacturing or logistical delay affecting delivery, we may offer a refund store credit of up to 45% as a courtesy.

Shipping Methods

We offer Standard, Priority & Express Shipping: (estimated starting cost, prices may increase based on a variety of factors.)

• Standard Shipping – FREE (handmade-to-order items)
• Standard Shipping – FREE (footwear & bags)
• Priority Shipping – $19.44 (handmade-to-order items)
• Priority Shipping – $39.96 (footwear & bags)
• Express Shipping – $34.44 (handmade-to-order items)
• Express Shipping – $71.90 (footwear & bags)

Footwear and bags are typically dispatched from Italy, while clothing is usually shipped from London. However, dispatch locations may vary based on inventory availability. All items are first sent to our Quality Control Center, where they are thoroughly inspected for any manufacturing flaws or defects before being shipped to the customer to ensure the highest standard of craftsmanship.

Luxury Shipping (Coming Soon)

Get ready for an exclusive shipping experience! Our upcoming Luxury Shipping Service will offer personalized handling for your order. With this premium service, your package will be securely transferred to a dedicated carrier service for personal hand-delivery to you or someone you choose. This ensures a seamless, high-end delivery experience that aligns with your luxury standards. Stay tuned!

Tracking Information

• A tracking number will be provided once your order has passed quality control and ships.
• Volonté Chic Collection is not responsible for delays caused by shipping carriers.

International Orders

• Customers are responsible for any customs fees, taxes, or duties on international shipments.

Drop Date Disclaimer

We make every effort to ensure pre-order customers receive their shoes promptly. However, unforeseen circumstances (production delays, shipping logistics, etc.) may alter the exact arrival date.

We pride ourselves on offering exclusive, high-quality designs. Accordingly, we may require that each collection or “drop” meets a minimum preorder threshold. If that threshold is not met, Volonté Chic reserves the right to discontinue the release and issue full refunds to those who pre-ordered.

Accepted Payment Methods

• Major credit/debit cards, PayPal, and any other options listed at checkout.

Billing Accuracy

• You agree to provide current, complete, and accurate billing information. Orders with discrepancies may be delayed or canceled.

Third-Party Responsibility

• Our partners, affiliates, or other third-party vendors are not responsible for any direct transactions, disputes, or issues arising from your purchase. Please direct such concerns to Volonté Chic customer support.

Partner Product Policy

• When interacting with partnering companies through our platform, please note that you are subject to these Terms as well as any additional policies those partners may have.

By engaging with Volonté Chic, you acknowledge and accept the inherent risks of online transactions, shipping, and third-party involvement.

• Shipping Responsibility: Once an order is handed over to the carrier, any delays, losses, or damages are the carrier’s responsibility. We encourage you to track your shipments and contact the carrier directly for any delivery issues.
• Product Usage and Care: We are not responsible for damages resulting from misuse, improper care, or unauthorized modifications of purchased items.
• Unforeseen Circumstances: We are not liable for delays or failures due to natural disasters, strikes, supply chain disruptions, or other events outside our control.
• Indirect or Consequential Damages: Volonté Chic is not responsible for indirect, incidental, or consequential damages arising from use or inability to use our products, Website, or services, even if advised of such possibilities.
• Order Accuracy: You are responsible for providing accurate billing, shipping, and order information. Volonté Chic will not be held liable for delays or losses caused by incorrect details provided at checkout.

All content on this Website—including text, designs, images, graphics, logos, and other materials—is the property of Volonté Chic or its licensors and is protected by U.S. and international copyright laws.

• Permitted Use: You may view and print content for personal, non-commercial use only.
• Prohibited Use: You may not reproduce, distribute, modify, sell, or exploit any content without our explicit, written permission.

We strive for accuracy in all product descriptions, pricing, and availability. However, there may be instances of typographical errors or inaccuracies. Volonté Chic reserves the right to correct these errors or to change or update information at any time without prior notice—including after an order has been submitted.

Website Provided “As-Is”:

The Website and its content are provided on an “as-is” and “as-available” basis, without warranties of any kind (express or implied).

No Guarantee of Error-Free Operation:

We do not warrant that the Website or its servers will be free of viruses or other harmful components, or that access will be uninterrupted or error-free.

No Endorsement of Linked Sites:

Any external links are provided for convenience only. Volonté Chic does not endorse or assume responsibility for external content or websites.

By using this Website, you agree that these Terms and any dispute of any sort that might arise between you and Volonté Chic shall be governed by the laws of the State of Nevada, USA, without regard to conflict of law principles.

• Dispute Resolution: If you are dissatisfied with the Website, services, or any of its content, your sole remedy is to discontinue using the Website.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

For questions, concerns, or further clarification regarding our Terms & Conditions or any other policies, please contact us:

Customer Support Hours: 11am - 5pm Mon-Fri

Attention name: Volonté Chic Returns

Phone number: (Speak With a Rep)

Email: (support@volontechic.com)

Physical address: (Directions & Returns)

Thank you for choosing Volonté Chic Collection. We appreciate your trust and look forward to delivering an exceptional customer service experience with every purchase.